*IF YOU HAVE ANY DIETARY RESTRICTIONS IT IS YOUR RESPONSIBILITY TO DISCLOSE THEM BEFORE WE MAKE YOUR ORDER. WE ARE GLUTEN FREE AND VEGAN, BUT PROCESS WITH TREE NUTS, COCONUT, SOY, CORN, PEAS, COCOA, SEEDS, RICE, HERBS/SPICES & FRUITS OR VEGETABLES THAT YOU MAY BE ALLERGIC TOO. DON'T ASSUME, ALWAYS ASK.
FREQUENTLY ASKED QUESTIONS (AND THEIR ANSWERS):
Q: What is the best way to contact you?
A: During our website renovation period (July-August 2017) there will be no open contact until the website becomes live again (august). Please wait until then to submit your order inquiries for September and beyond by submitting through our "Order" pages. ALL ORDERS ARE PLACED AND CONFIRMED ONLINE IN AN EMAIL ONLY following your order inquiry. This produces a paper trail easy for both parties to refer back to. Understandably, all emails and inquiries are replied to in the fair order in which they are received. It can take around a week to receive our reply and this is why we suggest inquiring at least two weeks in advance for most orders (large orders, weddings, and custom decorated orders require more notice). We rarely return emails Thursday-Sunday due to being very busy baking weekend orders instead. For any urgent matters regarding your placed order either the day before or day of delivery, please try to text or call me at the numbers provided when your order was confirmed.
Q: How much notice should I give to place my order?
A: The more the merrier, at least two weeks or more is preferred. Weekends book up quickly, weekdays are more flexible. Weddings of any size require at least three months notice. These are 'ideal' time frames so if you just found me and are desperate for gluten free vegan deliciousness it doesn't hurt to reach out and check my availability! There is always a chance I have a last minute opening due to cancellations or clients rescheduling : )
Q: What is the shelf life and storage of your products?
A: Since we don't use any preservatives, it is best to consume our items within 24 for best flavor and texture (especially cakes, cupcakes and scones), brownies and cookies last much longer around one week refrigerated. Any leftover can be wrapped in several layers of airtight plastic wrap and frozen if you want longer storage.
Q: I'm Vegan, what is safe for me to buy/consume?
A: EVERYTHING. Go wild.
Q: I'm allergic to Dairy / Lactose / Casein / Eggs , what is safe for me to buy / consume?
A: EVERYTHING. Go wild.
Q: I'm celiac (allergy to wheat gluten/rye/barley/oats), what is safe for me to buy / consume?
A: EVERYTHING with the exception that Gluten Free Oats are obviously used in our Oatmeal Cookies, so if you're allergic to oats aside from gluten, then please steer clear of those. Then go wild.
Q: I have multiple dietary restrictions. Can you make my dessert dreams come true?!
A: Maybe! The best way to find out is to ask. If we process something in our kitchen you are allergic to, we can make sure to leave it out of your order but please know that we can not 100% eliminate the ingredients from our facility therefore we cannot be held responsible for a possible reaction. Please use your best judgment before ordering or consuming.
Q: Do you do weddings and similar large special events?
A: YES! Please fill out a wedding order form ASAP to check my availability and ensure your date gets properly booked. In our emailing, we will discuss further details (the date saving fee, the cake tasting, deposits, stand rentals, design ideas, servings needed, pricing, delivery, set up etc.).
Q: What about gratuity?
A: As with any food service, gratuity is ALWAYS appreciated. I am a small business operated and funded solely by myself so if you appreciate my products gratuity is a much appreciated way to show it! If not, I wont hold it against you, but I would love and appreciate your 5 star reviews on my Yelp and Facebook page to help other people learn about my services!
Q: If I see a cake I like can I send it to you and have you replicate it for me?
A: Yes and no; although I encourage you to know a direction for your cake, I will not copy another person's work. All designs are subject to Cup My Cakez's creative license and you accept this fact when you place your order. Please see our Terms and Conditions for more on this.
Q: Can my business carry your products or have you re-invent some of our recipes to be safe for Vegan and Gluten Free customers?
A: Yes, I offer Menu restructuring services and offer wholesale on limited products again soon. Please email me to discuss details on how that works.
Q: I really love your products but am moving or have an out of town/state/country wedding. Do you travel or work on location?
A: Absolutely! I love traveling to be a part of your big day. Please email me and we can discuss those options.
Q: I'm super famous and kind of a big deal, can I have everything for free if I post about it?
A: Quick answer is, nope! Long answer is I always appreciate when folks make positive posts about my products, but I never put pressure on my clients to do so. I am so grateful at the amount of posts I am freely tagged in, and I notice that they always come from the kindness in my client's hearts and their enthusiasm about my products; not their expectation of free products in return. Next up, I do not measure any human as superior to another based on how many Instagram followers they may have. Don't get me wrong, I am proud of any person who succeeds in their profession, but I am baffled by the amount of people who can technically afford whatever they want feel so entitled to receive free goods from a small business just for existing. However, if in the moment I am financially able to make a collaboration suggestion that you are interested in, only then can I offer a slight discount in doing so.
Flour: Homemade blend of gluten free whole grains, low starch, and sourced non-GMO and unbleached. No oat, barley or rye flour.
Sweeteners: Evaporated cane juice sourced organic, vegan (no bone char), non-GMO, unbleached, non-chlorinated.
Produce: sourced seasonally and organic. Some menu items are subject to produce availability and may require a last minute change to accommodate.
Cocoa: Sourced Fair-Trade and organic
Oils & Fats: Sourced certified sustainable and ethically, nonGMO, with NO trans fats and NO cholesterol---yay!
Food Dyes: Homemade naturally from antioxidant rich plant (fruit, vegetable, spice, herb) extracts and minerals.
Rainbow Sprinkles: Homemade using our plant extract food dyes with no weird waxes, glazes, trans fats, or animal ingredients
Fondant: Homemade without artificial ingredients, strange chemicals, hydrogenated oils, soy, animal products or preservatives and used to decorate your custom cakes, cookies and more.
Nuts: We do not use anything with Peanuts in our kitchen or on our equipment and try our best to source peanut-free facilities for our ingredients when we can. We do use Coconut and Treenuts in our kitchen and although we are well-trained and understand the importance of not cross-contaminating, we suggest those with extreme Nut Allergies to consume our products at their own discretion or not at all.
Soy: marshmallows and white chocolate contain non-GMO soy
Corn Syrup: We don't touch the stuff.
Low Sugar Options: Please see our dessert menu to find out which products we make using cane-sugar alternatives.