*IF YOU HAVE ANY DIETARY RESTRICTIONS IT IS YOUR RESPONSIBILITY TO DISCLOSE THEM DURING THE ORDERING PROCESS. WE ARE GLUTEN FREE AND VEGAN, BUT PROCESS WITH TREE NUTS, COCONUT, SOY, CORN, PEAS, COCOA, SEEDS, RICE, HERBS/SPICES & FRUITS OR VEGETABLES THAT YOU MAY BE ALLERGIC TOO. DON'T ASSUME, ALWAYS ASK.
FREQUENTLY ASKED QUESTIONS (AND THEIR ANSWERS):
Q: What is the best way to contact you and place an order?
A: The ONLY way to communicate is on this website. Go to the "Order" page and fill out the form to begin the ordering process. If you do not see the Order page then that means I am booked at the moment and will reopen it when I start to accept orders again. Due to the high volume of inquiries I have been receiving this year (thank you lovely people!) I am falling behind on playing catch up on my replies so I will be implementing a new order system on April 1st 2018 (it will be a month-to-month booking system) I do have an Instagram @cupmycakez that I try to be engaged on in comments and posts (no DMs will be read or replied to). Please note I DO NOT accept personal calls, texts, emails and social media private messages and will not read or reply to them. Even if you are a repeat client, friend or family member. It just gets unorganized which is bad for both of us so PLEASE just fill out the order form LIKE EVERYONE ELSE. I tend to book quickly, weekends especially, so the earliest you can think of inquiring the better! Please know my average inquiry/email reply timeframe might be around a week or longer (hopefully shorter with my new order system though), one of many reasons I ask you to submit your orders at least one month in advance so we both have plenty of time. I can only spend a few hours a day to sift through lots of emails and do social media communications (if I get that chance at all) in between running all the other aspects of the business by myself and meeting my basic living human needs (sup water and sleep!). I also reply to inquiries in the fair order that I received them. It is rare that I am able to reply to folks same or next day so please don't expect one (but yay if I can reply that soon!). Thank you!
Q: Where are you?
A: Good question: I do not have a storefront yet so pick ups happen at my private work studio. From Winter to Summer 2018 it looks like I will be in North Hollywood then I plan to be back in Echo Park / Silver Lake soon after. I will always be LA county based and my exact location in which you will pick up your order will be shared with you at the time of your order confirmation. I only offer delivery for local large cakes and orders. Delivery ranges and prices vary, discuss your options during the orderings process. I DO NOT SHIP ITEMS! SEE BELOW.
Q: Do you ship any items?
A: I stopped shipping items for the time being. Sorry!
Q: (or rather statement) I expect the service and experience of a normal walk-in bakery.
A: Please don't. It's 2018 and small businesses are run differently now-a-days. I am just one human person, not a lifeless cake machine. With that said, I need to stick to my personal system to maintain high-quality products and keep my health strong so I can keep doing this for many more years to come. I've already been doing this for about ten years but I have burnt out many times being bullied to run my business the way others think I need to run it and now I am switching it up. I chose to be online/email based with ordering so that I can personally talk to each and every one of you, get your custom requests right (and documented!) and be more friendly than the average business -> client transaction is. Yes, unfortunately my replies may not always be immediate and yes I will book up which forces me to decline some orders (I can only do so much work each 18-20 hour workday!). Working in made-to-order smaller batches also helps me waste less product (virtually none!) which is rare in the food industry! Sure, I may not be able to provide certain aspects of having a walk-in bakery like a physical shop or being able to sell you just one cupcake (I can at my pop-ups and festivals!). But what I can always provide you with is a product made from scratch in an all natural, allergen friendly & vegan dedicated kitchen that ACTUALLY TASTES GOOD AND LOOKS BEAUTIFUL!
Q: Ahh darn, you booked up before I could inquire; any chance I can get some goodies from you somewhere last minute?
A: I'm so sorry if I already booked up before you reached out! If only there was more time in a day...but alas I am only one human so I understandably must stop working at some point to do normal human things like drink water, sleep, you know. Follow my Instagram @cupmycakez to stay updated on any sales or festivals I may be selling at and maybe you'll get lucky with timing and can swing by to grab some goodies from me at those!
Q: Why don't you just hire employees?
A: One word: California. Everything you've heard about it being overly regulated, expensive, strict and therefor small business un-friendly is true. I'm a perfectionist and this is not only my "job and livelihood" but it's also my artistic outlet; therapeutic, if you will. I do have big dreams of expanding, but until I am truly able to do so I'm going to keep it mostly a manageable one-woman show over here. I'm always interested in having part-time interns to help with assistant like busy-work, cleaning, inventory, deliveries and an opportunity to learn and grow! Inquire firstname.lastname@example.org
Q: What is the shelf life and storage of your products?
A: Since we don't use any preservatives, it is best to consume our items within 24 hours for best flavor and texture (especially cakes, cupcakes and fruit items); brownies and cookies last much longer around one week refrigerated. Almost any item can be wrapped in several layers of airtight plastic wrap and frozen within 24 hours of retrieval if you want longer storage. People often order in advance and freeze their order until serving. This is a wonderful way parents can ensure their allergic child is covered on days of school functions or parties - simply take out and thaw a single treat for them to bring and safely enjoy!
Q: I've noticed a slight increase/decrease in your prices, what determines these fluctuations?
A: Most items have had slight price increases due to the recent rise in vanilla prices. A bottle that used to cost me $8, now costs me $34!!! I understandably have to raise my prices to compensate for ANY overhead increase as this helps me continue to use the best real ingredients possible instead of switching to artificial cheap crap. Prices will always be subject to fluctuations in EVERY category of the food industry, not just mine, as no ingredients will remain consistent forever.
Q: I'm Vegan, what is safe for me to buy/consume?
A: EVERYTHING. Go wild.
Q: I'm allergic to Dairy / Lactose / Casein / Eggs / Animals being wrongfully exploited for human profit; what is safe for me to buy / consume?
A: EVERYTHING. Go wild.
Q: I'm celiac (allergy to wheat gluten/rye/barley/oats), what is safe for me to buy / consume?
A: EVERYTHING with the exception that Gluten Free Oats are obviously used in our Oatmeal Cookies, so if you're allergic to oats aside from gluten, then please steer clear of those. Then go wild.
Q: I have multiple dietary restrictions. Can you make my dessert dreams come true?!
A: Maybe! The best way to find out is to ask.
Q: I love gluten, peanuts and animal stuff, can you make an exception for my order and use those ingredients?
A: Nope! I keep my equipment and kitchen 100% free of these ingredients to avoid cross contamination for the safety of my clients who do have serious food allergies or who seek products from a vegan-friendly business.
Q: Sup with payment?
A: For orders under $150 you must pay in full prior to retrieval to secure your order (half your total acts as a deposit in the case of cancellations or rescheduling). For orders exceeding $150 a deposit will be required to secure your order and must be submitted within the allotted time frame to be honored. Remaining balance may be due prior to or upon retrieval. See below for cancellations and rescheduling info.
Q: What happens if I need to cancel?
A: Life happens, I get that! I will try my best to work with you. Cancellations must be made in writing and have my written response acknowledging said cancellation 31 days or more in advance of date needed to qualify for a refund. Cancellations made less than 31 days in advance of date-needed will forfeit deposit. If you do not wish to cancel but simply need to reschedule your date, then as long as I have your new date available you can apply your deposit or balance paid as credit towards that order. The later date credit must be used within the same calendar year (so within 2018). If we can't work out a rescheduled date then the above cancellation rules apply.
Q: I want you to make me something intricate and custom that will take you hours to decorate, be organic/vegan/gluten free/soy free/nut free/artificial free/homemade/seasonal/etc. etc. etc. that somehow also TASTES GOOD- but I don't want you to charge me more than $20.
A: Honestly I don't run into this type of person often THANK GOD but here's a lil inside scoop: y'all understand the concept of business overhead for supplies being covered and the legal requirement to pay myself a living wage, correct? Cool, well my supply overhead is about 10X as much as the average bakery or grocery store (who uses cheap ingredients that are toxic and pre-made) because I source ethically, organically and seasonally plus I make all my shit from scratch AND I pay myself MINIMUM WAGE so, my prices are technically a bargain for what you get! Also my products the absolute CLOSEST YOU'LL GET in terms of flavor, texture and decoration to the high-end trendy bakeries we all love but with the added benefit of my products being all HOMEMADE, NATURAL, NONGMO, GLUTEN FREE, VEGAN & ALLERGEN FRIENDLY. Say whaaattt?!? Plus sometimes I even throw in extras for nice people when I can so it's chill to be chill. Or by all means live your life and go to _____ for cheaper products for a cheaper price, I really don't mind. I'm doing what I do because I LOVE IT and I want people LIKE ME to have access to the BEST PRODUCT. Because, you deserve it!
Q: What about gratuity (tips)?
A: As with any food service, gratuity is ALWAYS appreciated. I am a small business operated and funded solely by myself and the support of my clients (no mummy/daddy or rich husband fund here) so if you appreciate my products then $ gratuity is a much appreciated way to show it! If not, I wont hold it against you like most other businesses will because another form of gratuity in my eyes is FREE! Simply spread the love! I would appreciate your 5 star reviews on my Yelp page to help other people learn about my services!
Q: If I see a cake I like can I send it to you and have you replicate it for me?
A: Yes and no; although I encourage you to know a direction for your cake, I will not copy another person's work. All designs are subject to Cup My Cakez's interpretation and creative license. You accept this fact when you place your order.
Q: Do you offer stand rentals and dessert table decorations?
A: Indeed! I have a bunch of beautiful stands, plates and other display accessories perfect for a variety of themes and occasions. Click here to see what I have photos of but I do have more so feel free to ask!
Q: Can my business carry your products?
A: As of October 2017 I am stopping my wholesale offerings. I might pick back up in 2018 so check back here periodically.
Q: I really love your products but am moving or have an out of town/state/country wedding. Do you travel or work on location?
A: Absolutely! I love traveling to be a part of your big day. Please email me and we can discuss those options.
Q: I'm super famous and kind of a big deal, can I have everything for free or super discounted? Aw, but what if I post about it?!
A: This is a very sticky topic and the quick answer is, nope! Long answer is I never put pressure on my clients to make positive posts about my products, but I always appreciate when folks do! I am so grateful at the amount of posts I am freely tagged in, and I notice that they always come from the kindness in my client's hearts and their enthusiasm about my products; not their expectation of free products in return. Next up, I do not measure any human as superior to another based on how many followers or fans they may or may not have. The majority of my clients are individuals, couples and young families who work several jobs just to get by so I don't think it's fair to charge them my going rate and then turn around and not charge my going rate to someone who's income is assumably far larger. At the end of the day I am baffled by the amount of people who feel so entitled to receive free goods from small businesses, and I know by years of experience that saying yes to 'trades of product for posts' doesn't necessarily positively effect my business. Just because X amount of people may see or like a photo of my products on your page it doesn't guarantee my business will benefit. In fact, my business may lose because the time it takes me to make your free product I will likely have to turn down other paying order requests that day because I do not have time to do both. I have however, had wonderful exposure given to me from local makers, influencers and "famous" people along my journey and I don't want to discredit those opportunities blessed upon me. I am just thankful they respected + understood my position and paid for / posted about their orders. It might be a great deal for another company, but it isn't for mine. #getoffyourhighhorse #shopsmall #shoplocal #supportsmallbusinesses
Q: Do you make donations?
A: I love giving back to my community when I can! I am only capable of making a few donations each calendar year so I hand select when and to whom I donate to.
Flour: Homemade blend of gluten free whole grains, low starch, and sourced non-GMO and unbleached. No wheat, gluten, oat, barley or rye flour. Certified Gluten Free oats are used in oat-labeled products.
Sweeteners: Real sugars, no aspartame here. Evaporated cane juice, real maple syrup, brown rice syrup, tapioca syrup, stevia, corn-free xylitol, monk fruit, and coconut sugar all sourced organic, vegan (no bone char), non-GMO, unbleached, non-chlorinated
Produce: sourced seasonally and organic. Some menu items are subject to produce availability and may require a last minute change to accommodate.
Chocolate: Sourced Fair-Trade and soy free (white chocolate has non-gmo soy).
Oils & Fats: Sourced certified sustainable and ethically, nonGMO, with NO trans fats and NO cholesterol---yay!
Food Dyes: Homemade naturally from antioxidant rich plant (fruit, vegetable, spice, herb) extracts and minerals.
Rainbow Sprinkles: Homemade using plant extract food dyes with no weird waxes, glazes or trans fats. Our funfetti (Bad Girl SpriSpri) cake flavor however does use junk food sprinkles that contain all these bad ingredients - this is the only flavor that isn't natural.
Fondant: Homemade without artificial ingredients, strange chemicals, hydrogenated oils, soy, animal products or preservatives and used to decorate your custom cakes, cookies and more.
Nuts: We do not use anything with Peanuts in our kitchen or on our equipment and try our best to source peanut-free facilities for our ingredients when we can (not every ingredients we use is made in a dedicated peanut free facility). We do use Coconut and Treenuts in our kitchen and although we are well-trained, we suggest those with extreme Nut Allergies to consume our products at their own discretion or not at all.
Soy: marshmallows and white chocolate contain non-GMO soy
Corn Syrup: We don't touch the stuff.