*IF YOU HAVE ANY DIETARY RESTRICTIONS IT IS YOUR RESPONSIBILITY TO DISCLOSE THEM DURING THE ORDERING PROCESS. WE ARE GLUTEN FREE AND VEGAN, BUT PROCESS WITH TREE NUTS, COCONUT, SOY, CORN, PEAS, COCOA, SEEDS, RICE, HERBS/SPICES & FRUITS OR VEGETABLES THAT YOU MAY BE ALLERGIC TOO. DON'T ASSUME, ALWAYS ASK.
FREQUENTLY ASKED QUESTIONS (AND THEIR ANSWERS):
Q: What is the best way to contact you and place an order?
A: Go to the "Order" page and fill out the form to begin the ordering process. Order pages open the 1st of every month where you can book within that same month into the first week of the following month (EX: June 1st you can submit orders for June and into the first week of July). If you do not see the Order page then that means I am booked and the order form will reopen the 1st of the following month. I do have an Instagram @cupmycakez that I try to be engaged on in comments and posts Please note I DO NOT accept personal calls, texts, emails and social media private messages and will not read or reply to them. Even if you are a repeat client, friend or family member. It just gets unorganized which is bad for both of us so PLEASE just fill out the order form LIKE EVERYONE ELSE. I tend to book quickly, weekends especially, so the earliest you can think of inquiring the better. Please know my average inquiry/email reply timeframe might be around a week.
Q: Where are you?
A: Good question! I am currently working out of North Hollywood. I will always be LA county based and my exact location in which you will pick up your order will be shared with you at the time of your order confirmation. I only offer delivery for local large cakes and orders (like weddings etc.). Delivery ranges and prices vary, discuss your options during the orderings process. I DO NOT SHIP ITEMS!
Q: Can I come earlier or later than my appointed pick-up time?
A: YOU MUST STICK TO YOUR AGREED UPON PICK UP TIME OR COMMUNICATE WELL IN ADVANCE IF YOU WILL BE LATE OR NEED IT CHANGED. I cannot stress this enough people; I juggle so many orders and other people's schedules in a day along with deliveries, catering, meetings, errands etc. so my days rely on you showing up when you say you will. Your pick-up time agreed on during the ordering process IS NOT A SUGGESTION it is YOUR UNIQUE TIME SLOT. If you fail to give me notice, or you simply don't show up at all, your order and all paid will be forfeited and able to be auctioned off to someone else. NO EXCEPTIONS. Your order will be done at the time we plan for. If you show up 5/10 minutes early that is totally ok I just might not be done boxing everything up yet so sit tight!
Q: What is the shelf life and storage of your products?
A: Since we don't use any preservatives, it is best to consume our items within 24 hours for best flavor and texture (especially cakes, cupcakes and fruit items); brownies and cookies last much longer around one week refrigerated. Almost any item can be wrapped in several layers of airtight plastic wrap and frozen within 24 hours of retrieval if you want longer storage.
Q: I'm Vegan, what is safe for me to buy/consume?
A: EVERYTHING. Go wild.
Q: I'm allergic to Dairy / Lactose / Casein / Eggs / Animals being wrongfully exploited for human profit; what is safe for me to buy / consume?
A: EVERYTHING. Go wild.
Q: I'm celiac (allergy to wheat gluten/rye/barley/oats), what is safe for me to buy / consume?
A: EVERYTHING with the exception that Gluten Free Oats are obviously used in our Oatmeal Cookies, so if you're allergic to oats aside from gluten, then please steer clear of those. Then go wild.
Q: I have multiple dietary restrictions. Can you make my dessert dreams come true?!
A: Maybe! Everything I make is gluten free & vegan, egg free, dairy free, lactose free, casein free, and artificial free. I also offer tons of soy free, nut free and corn free items. The best way to find out is to ask.
Q: I love gluten, peanuts and animal stuff, can you make an exception for my order and use those ingredients?
A: Nope! I keep my equipment and kitchen 100% free of these ingredients to avoid cross contamination for the safety of my clients who do have serious food allergies or who seek products from a vegan-friendly business.
Q: Do you ship any items?
A: No. Sorry!
STATEMENT: "I expect the service and experience of a normal walk-in bakery."
A: Please don't. It's 2018 and small businesses are run differently now-a-days. I am just one human person, not a lifeless cake machine or full restaurant staff. With that said, I need to stick to my personal system to maintain high-quality products and keep my health strong. I've been doing this for about ten years and I have burnt out many times being bullied to run my business the way others think I need to run it . I chose to switch fully to online/email based with ordering so that I can personally talk to each and every one of you, get your custom requests right (and documented!) and establish a more friendly transaction. Yes, unfortunately my replies may not always be immediate and yes I will book up which forces me to decline some orders (I can only do so much work each 18-20 hour workday!). Sure, I may not be able to provide certain aspects of having a walk-in bakery like a physical shop or being able to sell you just one cupcake (I can at my pop-ups and festivals!). But what I can always provide you with is a product made from scratch in an all natural, allergen friendly & vegan dedicated kitchen that ACTUALLY TASTES GOOD AND LOOKS BEAUTIFUL! I'm not trying to dominate the world, become filthy rich and mass produce. I want to offer the best version of my products in a healthy and manageable way for many years to come.
Q: If you book up often why don't you just open a store and hire employees?
A: I kinda wanna slap people who are this naive, but I'll give you the benefit of the doubt that you mean well and I will simply educate you instead. I don't just "make cakes" like your grandma does in an hour from boxed mixes as a hobby. I put so much effort, money and hours into my craft to make it the best in its class. California is also small business unfriendly, expensive, saturated and over-regulated making it soooo much harder for food business to start, sustain, and succeed. I use extremely expensive organic, natural, gluten free and vegan ingredients. I make everything from scratch. I want and deserve a legal livable working wage. Do you want to pay $6,000+ a month for my rent at a decent spot? How about the monthly $10,000+ in supplies? How about the costs of my taxes, licenses, utilities, permits, insurances, and my desire to also pay my future employees good wages? Oh, you don't? Well I do, but I simply cant! And these ARE CHEAP estimates of numbers for my industry type! There is SO much more that goes into what I do than you might think. I do have big dreams of expanding, but until I am truly able to do so I'm going to keep it small and manageable. I recently have hired on extra hands here and there and am always interested in having part-time interns to help with assistant like busy-work, cleaning, inventory, deliveries and an opportunity to learn and grow! Inquire firstname.lastname@example.org
Q: I've noticed a slight increase/decrease in your prices, what determines these fluctuations?
A: Most items have had slight price increases (just a few dollars) to compensate for the recent rise in Madagascar vanilla prices. Prices in EVERY part of the food industry, not just mine, are subject to fluctuations.
Q: Sup with payment?
A: For orders under $150 you must pay in full prior to retrieval to secure your order (half your total acts as a deposit in the case of cancellations or rescheduling). For orders exceeding $150 a deposit will be required to secure your order and must be submitted within the allotted time frame to be honored. Remaining balance may be due prior to or upon retrieval. See below for cancellations and rescheduling info.
Q: What happens if I need to cancel?
A: Life happens, I get that! I will try my best to work with you. Cancellations must be made in writing and have my written response acknowledging said cancellation 30 days or more in advance of date needed to qualify for a refund. Cancellations made less than 30 days in advance of date-needed will forfeit deposit. If you do not wish to cancel but simply need to reschedule your date, then as long as I have your new date available you can apply whatever you have paid as credit towards that order. The later date credit must be used within the same calendar year (so within 2018). If we can't work out a rescheduled date then the above cancellation rules apply.
Q: I want you to make me something intricate and custom that will take you hours to decorate, be organic/vegan/gluten free/soy free/nut free/artificial free/homemade/seasonal/etc. etc. etc. that somehow also TASTES GOOD- but I don't want you to charge me more than $25.
A: Honestly I don't run into this type of person often anymore THANK GOD but here's a lil inside scoop for people like this: y'all understand the concept of business overhead being covered and the legal requirement to pay myself and any workers a living wage, correct? Cool. Prices are different for custom orders based on how many extra supplies and hours worth of labor I need to factor in. Also my products are the absolute CLOSEST YOU'LL GET in terms of flavor, texture and decoration to the high-end trendy bakeries we all love but with the added benefit of my products being all HOMEMADE, NATURAL, NONGMO, GLUTEN FREE, VEGAN & ALLERGEN FRIENDLY. Say whaaattt?!? Somtimes I even throw in extras for nice people when I can so it's chill to be chill. Or by all means live your life and go to _____ for cheaper products for a cheaper price, I really don't mind. I'm doing what I do because I LOVE IT, I'M GREAT AT IT and I want people LIKE ME to have access to the BEST PRODUCT. You deserve it!
Q: What about gratuity (tips)?
A: As with any food service, gratuity is ALWAYS appreciated. I am a small business operated and funded solely by myself and the support of my clients (no mummy/daddy or husband fund here) so if you appreciate my products then $ gratuity is a much appreciated way to show it! If not, I wont hold it against you like most other businesses will because another form of gratuity in my eyes is FREE! Simply spread the love! I would appreciate your 5 star reviews on my Yelp page to help other people learn about my services!
Q: Do you make custom French macaron orders?
A: No, as vegan macarons are so sensitive to weather conditions and are such a labor intensive product I currently do not take on custom orders for them. I do however, offer French macarons as part of a design add-on for purchased cakes. Flavors are subject to my weekly menu selection ONLY. The only customizations I am able to do is paint designs or words on top or add gold/silver leaf.
Q: If I see a cake I like can I send it to you and have you replicate it for me?
A: Yes and no; although I encourage you to know a direction for your cake, I will not copy another person's work. All designs are subject to Cup My Cakez's interpretation and creative license. You accept this fact when you place your order.
Q: Do you offer stand rentals and dessert table decorations?
A: Indeed! I have a bunch of beautiful stands, plates and other display accessories perfect for a variety of themes and occasions. Click here to see what I have photos of but I do have more so feel free to ask!
Q: Can my business carry your products?
A: As of October 2017 I am stopping my wholesale offerings because The Blaq Square restaurant DIDN'T PAY ME the almost $1,000 THEY OWED ME. I have trust issues with other businesses now. Sorry.
Q: I really love your products but am moving or have an out of town/state/country wedding. Do you travel or work on location?
A: Absolutely! I love traveling to be a part of your big day. Please email me and we can discuss those options.
Q: I'm super famous and kind of a big deal, can I have everything for free or super discounted? Aw, but what if I post about it?!
A: This is a very sticky topic and the quick answer is, nope! Long answer is I have had wonderful exposure given to me from local makers, influencers and celebrities along my journey, and I don't want to discredit them. I am just thankful they respected + understood my position and paid for their orders they post about. The majority of my clients are individuals, couples and young families who work several jobs just to get by so I don't think it's fair to charge them my going rates and then turn around and not charge my going rate to someone who's income is assumably far larger. I am so grateful at the amount of posts I am freely tagged by my clients! Their enthusiasm about my products makes me so happy. Next up, I do not measure any human as superior to another based on how many followers or fans they may or may not have. Just because X amount of people may see or like a photo of my products on your page it doesn't guarantee my business will benefit. In fact, my business may lose because the time it takes me to make your free product I will likely have to turn down other paying order requests that day because I do not have time to do both. It might be a great deal for another company, but it isn't for mine. #getoffyourhighhorse #shopsmall #shoplocal #supportsmallbusinesses
Q: Do you make donations?
A: I love giving back to my community when I can! I am only capable of making a few donations each calendar year so I hand select when and to whom I donate to so please understand this if I cannot donate to your cause.
Flour: Homemade blend of gluten free whole grains, low starch, and sourced non-GMO and unbleached. No wheat, gluten, oat, barley or rye flour. Certified Gluten Free oats are used in oat-labeled products.
Sweeteners: Real sugars, no aspartame here. Evaporated cane juice, real maple syrup, brown rice syrup, tapioca syrup, stevia, corn-free xylitol, monk fruit, and coconut sugar all sourced organic, vegan (no bone char), non-GMO, unbleached, non-chlorinated
Produce: sourced seasonally and organic. Some menu items are subject to produce availability and may require a last minute change to accommodate.
Chocolate: Sourced Fair-Trade and soy free (white chocolate has non-gmo soy).
Oils & Fats: Sourced certified sustainable and ethically, nonGMO, with NO trans fats and NO cholesterol---yay!
Food Dyes: Homemade naturally from antioxidant rich plant (fruit, vegetable, spice, herb) extracts and minerals.
Rainbow Sprinkles: Homemade using plant extract food dyes with no weird waxes, glazes or trans fats. Our funfetti (Bad Girl SpriSpri) cake flavor however does use junk food sprinkles that contain all these bad ingredients - this is the only flavor that isn't natural.
Fondant: Homemade without artificial ingredients, strange chemicals, hydrogenated oils, soy, animal products or preservatives and used to decorate your custom cakes, cookies and more.
Nuts: We do not use anything with Peanuts in our kitchen or on our equipment and try our best to source peanut-free facilities for our ingredients when we can (not every ingredients we use is made in a dedicated peanut free facility). We do use Coconut and Treenuts in our kitchen and although we are well-trained, we suggest those with extreme Nut Allergies to consume our products at their own discretion or not at all.
Soy: marshmallows and white chocolate contain non-GMO soy
Corn Syrup: We don't touch the stuff.