payment & policies
Orders & Payment
Orders should be placed as far in advance as possible as I tend to book up each weekend of the year. Weekday orders tend to have more availabilities.
I DO NOT MAKE OR HONOR tentative bookings. Just because we're discussing that doesn't mean your order is secured. Bookings are only confirmed once a formal quote is sent to you and you pay the deposit in the allotted time frame. I may book up from other people paying or responding quicker, nature of the game.
Unfortunately in the cake world I've experienced no-shows resulting in many wasted ingredients and hours worth of labor. In anticipation/prevention of a big loss, I now make deposits non-refundable.
After we quote your order total, secure your order by paying the non refundable deposit due via Venmo (@cupmycakez) or PayPal (firstname.lastname@example.org) ASAP as your order is only secured once we receive your deposit.
Failure to pay deposit and-or failure to communicate with me in a timely manner may result in the booking being cancelled or being booked by someone else.Fees from bounced or cancelled payments will be billed to you in addition to your original invoice total.
Failure to provide remaining balance at delivery will result in Cup My Cakez withholding product until full payment has been made, refusal to supply product at all, my charging you an administration fee for inconveniencing Cup My Cakez and my other clients of the day and-or permanent banning from ordering from me in the future.
I understand things come up on your party day, whether it be a family emergency, unexpected traffic, natural act of God or you simply forget! Doh! If you are running late to pick up your order you must contact us to update so we can ensure a) we will be here at your new arrival time and b) just give us common courtesy. We provide both an email and number for you to emergency contact once your order is placed. Failure to inform us of a later pick up arrival time gives Cup My Cakez every right to deem your order abandoned after two hours past your original set pick up time and we will resell it auction style. No refunds will be honored for clients who fail to communicate properly and forget their own orders.
I understand that outside factors can sometimes result in cancellations so I will try my best to work with you, and I ask that you do your best to work with me. All cancellation requests must be made in writing in an email and have a response from Cup My Cakez acknowledging and accepting said request. I make everything to order and get the freshest ingredients accordingly, so this is a major factor why I suggest placing orders well in advance to provide both you and I with enough cushion time in the event of a cancellation.
Deposits are one-half of the total cost depending on the order. Unfortunately in the cake world I've experienced no-shows resulting in many wasted ingredients and hours worth of labor. To help cover at least my ingredients, I now make deposits non-refundable.
Cancellations made 4 weeks or more in advance prior to the agreed completion date will be fully refunded.
Cancellations made 1-3 weeks in advance prior to the agreed completion date will be fully refunded less the deposit.
Cancellations made less than 1 week in advance prior to the agreed completion-delivery date will not be refunded at all as your order has already been shopped and prepped for.
If you simply wish to move your date, you may request to transfer your deposit towards that new date as long as Cup My Cakez has the new date available. Date changes are subject to our availability and if we do not have your new date available, the above cancellation rules apply.
My menu has taken years to formulate into a precise, functional system. What you see is what and how we offer items, no exceptions.
Cup My Cakez has the right to amend the original quoted price accordingly to reflect any changes in design, flavor or servings that you may request. These requests are subject to my availability and capability. All designs are subject to Cup My Cakez artistic licensing and the client accepts this fact in placing their order. (don't worry, if you ask for a blue cake I wont surprise you with a yellow one, for example. My creative license means I have the final say to make sure the design looks good, as certain aspects or requests may not execute properly when I am making your unique order).
Please understand that I aim to provide everyone with a high level of service and want you to have the best possible experience However, excessive emailing, phone calls, extra requests for quotes or design changes may result in an administration fee being charged as it can unnecessarily take away time from myself and indirectly my other clients. Just know that I'm taking care of you, I promise!
Cup My Cakez loves helping make a difference so I make several donations to various organizations and events each year. I book these in advance so I may have reached my quota by the time you inquire. Please understand that due to being a small business I cannot afford to make additional donations once I have met my year's quota. Try again next year!
Cup My Cakez will not be held responsible for any food allergies. Although we are completely wheat-gluten free, dairy free, egg free and do not use any peanut products, products may contain or come into contact with treenuts, soy, seeds, fruit, vegetables, spices and other possible allergens to you. It is the client's responsibility to inform Cup My Cakez of ANY and ALL dietary restrictions or food allergies. We cannot fully do our job to create a safe experience for you if you refrain from stating allergies because you assume we wont use them in your order. NEVER ASSUME, always ask.
damage & liability
Once the products leave Cup My Cakez's hands the responsibility and liability is lifted. Cup My Cakez offers paid delivery and set-up services for large orders to ensure your products are handled properly. If you choose to not utilize those services, Cup My Cakez will not be held responsible for any damage or mishandling of your products by you, your party, your venue or any other outside factor.
Cup My Cakez ships decorated sugar cookies nationwide, subject to my availabilit. These orders must be placed at least one month in advance and can only ship overnight or 2 day for freshness.
By placing an order with Cup My Cakez, you agree to the terms and conditions set out above.
By placing an order with Cup My Cakez, you give us consent to use photographs of your order, either taken by us or in a repost, on any of our social media outlets and in our printed portfolio. For your privacy, we wont state your name or tag your Social Media handle unless you ask us to.
Cup My Cakez may change these terms and conditions periodically, so it is your responsibility to check back on them every so often before your order date to ensure you are well informed. Failure on your part to do so will not be reason enough to hold Cup My Cakez accountable.